Effective Date: October 10, 2026
Balance ("we," "us," or "our") operates the Balance mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our app.
Account Information: When you create an account, we collect your email address, your name if you give one, and authentication credentials through our identity provider, Auth0.
Financial Data You Provide: You may manually enter earnings, shifts, tips (cash and card), gigs/jobs, pay schedules, and expense forecasts. This data is stored to provide income tracking, insights, and cash flow predictions.
Bank Account Data (Optional): If you choose to connect a bank account, we use Plaid to securely access your account balances, transactions, and recurring transaction data. We do not store your bank login credentials. Plaid's use of your data is governed by Plaid's Privacy Policy.
Conversational Data: When you use Balance AI, your messages and the AI's responses are stored to maintain conversation context. Balance AI is powered by Amazon Bedrock (Claude by Anthropic). Your conversation data is processed by Amazon Web Services but is not used to train AI models.
Usage Data: We use PostHog to understand how the app is used and to improve it. When you're signed in, this data is linked to your account (your user ID, email address and name). It includes the features you use, which controls you tap, your app version and device type, and app performance data. PostHog also estimates your approximate location, such as your city, region and postal code, from your IP address. We don't send the amounts you log or the text of your Balance AI conversations to PostHog.
Session Replays: To find and fix problems, PostHog may record replays of your app sessions: the screens you move through and the controls you tap. Text on screen and anything you type are masked, so replays don't show your amounts, job names or messages. Replays can include app logs and network timing.
Website Analytics: When you visit balance.cash, we use PostHog to count visits, see which pages are read, and see which buttons are clicked. This runs without cookies and stores nothing on your device, and we do not use it to identify you.
Error Data: We use Honeybadger to collect crash reports and error data to diagnose and fix technical issues. Error reports can include your email address so we can find and fix problems with your account.
Your data is stored in Amazon Web Services (AWS) DynamoDB, hosted in the United States. We use industry-standard security practices including encrypted connections (HTTPS/TLS) for all data transmission.
We use the following third-party services to operate Balance:
Your data is retained as long as your account is active. You can request a full export of your data at any time through the app (Settings > Export Data). You can delete your account and all associated data at any time through the app (Settings > Delete Account). Account deletion is permanent and cannot be undone.
Balance is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
If you have questions about this Privacy Policy, contact us at support@balance.cash.